Visit Kent

“The day was more than just training, it was an inspiration. What was unique was the personal stories that brought to life the needs of visitors with disabilities. I know we all went away with a much better understanding and a commitment to providing a warm welcome to all of our visitors who come to the Garden of England.”

Ruth Wood, Visit Kent Partnership Manager.

Shay Stadium, Halifax

“This was an excellent course. The tutors were very passionate and I learnt an incredible amount in three hours.”

Kelsey Mitchell, Duty Manager

“Through working in partnership with Visits Unlimited the Safety Stewards at the Shay Stadium have recently received excellent training on how to improve spectator experience on match days. The training sessions focused on the positive adjustments we can make to a spectator’s visit which promote an enjoyable experience and leave a lasting impression. We are looking forward to continuing our partnership with Visits Unlimited in the future by establishing regular seminars and training at the Shay Stadium for local and regional businesses.”

Mike Murray, Sport & Active Leisure Manager

Visit Lincoln

“Thank you Katie & Angie so much for the session on Friday. I was really inspired by the day & thought you delivered the session in a great way – it had impact, was memorable and also really practical! On behalf of Visit Lincoln & all of our partner businesses – a huge thank you.”

Emma Tatlow, Visit Lincoln Partnership Manager.

National Trust, Fountains Abbey and Studley Royal

“We understand that accessibility at venues must start with management buy-in. We recognise that all our Project planning needs to include disability access and awareness. Management training will be crucial in rolling out a programme of change. From event planning to playground development, signage and pre-information, disability access and awareness needs to become a part of all our projects to transform equality and the visitor experience for the long term.”

Emma Manners, Fountains Abbey Learning Officer


“A group of tourism businesses in Brighton & Hove were privileged to attend a training session delivered by Visits Unlimited. The training was delivered in a fun and pro-active way, and all the delegates were able to understand the difference that disabled people and their families face on a daily basis. The course was both thought-provoking and light-hearted at the same time. I certainly learnt a lot, and gained a lot by attending the session, and am now fired up to encourage all tourism businesses in our destination to fully consider the benefits of making their businesses as accessible as they can to all. It was honestly one of the best courses I’ve done – thank you to you and your colleagues for sharing your personal experiences and knowledge”.

Suzanne Mantell, Visitor Services Manager, VisitBrighton