Disability Awareness Training With A Difference

We offer a bespoke range of courses including our Disability Awareness Training with a Difference

Do you want to meet the needs of all your visitors?  If you want well trained and confident staff, customers who leave your venue having had a great experience, and for your business to benefit from the Purple Pound give us a call.   We can talk you through our bespoke courses and work with you to make sure we deliver the best course for your venue.  Enjoy learning, sharing ideas and recognising your connection with disability.

Customer Service for All

What makes for outstanding service?  This course provides the answers.

Delegates are rewarded with a truly challenging, engaging and enlightening session in building confidence and skills in offering truly outstanding service to all visitors including those with specific needs.

Delegate learning outcomes:

  • The tourism market: Know the true value of all customers including those with specific needs
  • Knowing your visitor:  Develop insight in understanding the factors that form visitor expectations
  • The law:  Relate the Equality Act 2010 to customer service and the significance of the law in their role
  • Exploring self:  Understanding stereotyping, prejudice and discrimination impacting on service offered
  • Building confidence:  Developing exceptional service utilising verbal and non verbal communication strategies

Enabler Course

We will train your staff/volunteers in delivering a service that meets the needs of families of disabled children.

We will work with you to think outside the box and to come up with a programme where your staff will develop their family offer and an extra pair of hands service.


Seminars / Conference Speaking

We are delighted to receive requests to speak and share our knowledge of the accessible tourism sector.

Our workshops can be tailored to meet specific learning outcomes, timeframes and budgets.

Contact us to discuss your brief and book one of our expert facilitators.