Days out

Service with a smile is key for great service.

What is the one thing that makes a trip worthwhile? How did the day out make you feel? What do you remember most when you go home?

Katie Clark shares her thoughts.

I know that for me it is the small things that make a difference and it is usually to do with feeling welcomed. The smile at the reception when I go in after having had a tricky journey and not being able to park near to the entrance as the places were all full. Or after getting lost and the sat nav told me that “you have arrived at your destination” and I knew only too well that the country lane with a couple of houses on either side was not where I had hoped to end up.

A smile really makes a difference. To be greeted by a friendly and confident member of staff who is not put off by 6 children plus an electric wheelchair makes all the difference.

A few words like “is there anything I can do to help?” is like music to the ears. What hits me is that this does not happen enough. In fact as it is quite rare it is actually not just music to my ears but a symphony playing at the Royal Albert Hall. Sometimes the shock of someone asking me takes me aback and I need a few minutes to compose myself to answer. I could say “oh no I am fine thanks” as that is rather British but actually instead I say “oh thank you, that is great. Not at the moment but I will get back to you if I do!” In return I give the person a big smile. They smile back and although the whole interaction only took less than 30 seconds it has given me a spark, some zest, a new lease of life that helps makes the trip now worthwhile and sets me in the right frame of mind for a memorable day out.