Becky Frall, Policy and Development Manager for Marketing Birmingham attended our recent ‘Access For All’ training day and has fed back to us.
“I will let fellow destination practitioners and hospitality businesses know that the understanding resulting from this training will generate a desire to implement practical solutions to access needs and empower all staff to attend with kindness and courtesy to the inclusion of disabled visitors, resulting in the very apex of quality in customer service. Getting this right will generate a loyal repeat market and strong word of mouth recommendations, impacting positively on their bottom line. I will highly recommend your training services to our network in the city, and to fellow destination managers. Thank you so much for such a well-rounded, enjoyable and enlightening day. I look forward to seeing you and Matt again.”
We look forward to meeting up soon, Becky!