Disability Awareness Training | Accessibility Consulting

Visits Unlimited offer of bespoke Disability Awareness Training sessions with a difference!

Feeling awkward? Unsure of what to say or do?


We can work with you on some of the challenges and barriers to make sure that you are meeting the expectations of disabled people and their families.

We provide insightful, informative, and fun disability awareness training that is an essential part of your staff/volunteer’s customer service training.

Our trainers have personal lived experience of disability and are working with disabled people and their families across the country.

Each courses include us telling real, honest and thought provoking stories. We aim to give you an awareness of others, opportunity to think about your own behaviour and how that may impact your attitude.

We provide you with reflection time which increases self-awareness to build confidence and welcome all customers – whatever their background, culture, disability, ethnicity, age or gender.

We demonstrate to you the added value of the accessible tourism field and the Purple Pound to ensure you increase your footfall and reach more customers.

This is a course that gives you opportunity to think about low cost alternatives at the same time meets your legal obligations under the Equality Act 2010.

Visits Unlimited is Not for Profit organisation working with families with disabled children and bridging the gap so that disabled children, young people and adults have joyful and accessible days out that stay in their memories forever

From years of talking to disabled people and their families we know that customer service and meeting expectations is a priority. Feeling welcomed goes hand in hand with meeting current legislation. Attractions with a focus on disabled customers see a rapid growth in their customer base, revenues and profit. This opportunity provides them with a competitive advantage.

As one of the leading providers of specialist advice and training on disability equality and inclusion we can help you take advantage of this opportunity.

Read about our Disability Awareness training programmes! 

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The Deep, Hull
“The customer service training for all was a real eye opener! You can be like me who has worked within the customer service for over 25 years and think you may know how to deal with any situation. You are wrong! The training opens new doors and new paths on ways of thinking, analysing, processing and the main one understanding. It gives you an unbelievable insight into things that are peoples everyday lives that you would never comprehend. You cannot put a price on the value of information I have taken away, This course is in a difficult way so hard to just call customer service training as it is much, much more this is life training, not only for your life , but for the benefit of others.”

Glen D Groizard
Guide Manager
The Deep

“In 2015, Visits Unlimited were appointed as the lead trainers to deliver 7 one day classroom training sessions for VisitEngland’s Access for All project. Katie delivered the sessions with warmth and energy, enthusing delegates to improve the inclusive welcome at their venues.”

Ross Calladine, VisitEngland

The National Trust
“Visits Unlimited have a uniquely relevant insight into the expectations and wishes of visitors with complex access needs. The training they provided at Treasurer’s House was excellent and was particularly interesting for providing the perspective from people who deal with disability day in day out. One of my own particular learning points from this training was increased confidence in approaching visitors with disabilities. I would certainly go to them again for any further training needs!”

Kylie Norman – Business Support Co-ordinator

Marketing Birmingham - accessible tourism
“I will let fellow destination practitioners and hospitality businesses know that the understanding resulting from this training will generate a desire to implement practical solutions to access needs and empower all staff to attend with kindness and courtesy to the inclusion of disabled visitors, resulting in the very apex of quality in customer service. Getting this right will generate a loyal repeat market and strong word of mouth recommendations, impacting positively on their bottom line. I will highly recommend your training services to our network in the city, and to fellow destination managers. Thank you so much for such a well-rounded, enjoyable and enlightening day.”

Becky Frall – Policy and Development Manager, Marketing Birmingham

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