• Connector.

    Visits Unlimited is a leading customer service training provider and accessibility consultancy in the accessible tourism industry.

  • Connector.

    We offer insight in understanding the visitor experience including visitors with specific needs.

  • Connector.

    Our team of qualified teachers, trainers and consultants offer expertise addressing all aspects of accessibility and customer service training.

  • Connector.

    Our work engages businesses in developing services that exceed the expectations of their customer, acknowledging today’s diverse society.

Visits Unlimited is Community Interest Company. Every member of the team brings industry expertise in all business disciplines plus the passion driven from personal insight of disability.

Promoting the cause for accessible tourism, we share our passion, insight and ethos by facilitating bespoke packages of customer service training, disability awareness training and accessibility consultancy to meet client needs operating from within the UK and overseas.


The Deep, Hull
“The customer service trailing for all was a real eye opener! You can be like me who has worked within the customer service for over 25 years and think you may know how to deal with any situation. You are wrong! The training opens new doors and new paths on ways of thinking, analysing, processing and the main one understanding. It gives you an unbelievable insight into things that are peoples everyday lives that you would never comprehend. You cannot put a price on the value of information I have taken away, This course is in a difficult way so hard to just call customer service training as it is much, much more this is life training, not only for your life , but for the benefit of others.”

Glen D Groizard
Guide Manager
The Deep

“In 2015, Visits Unlimited were appointed as the lead trainers to deliver 7 one day classroom training sessions for VisitEngland’s Access for All project. Katie delivered the sessions with warmth and energy, enthusing delegates to improve the inclusive welcome at their venues.”

Ross Calladine, VisitEngland

The Deep, Hull
“The Deep is delighted to have had the chance to work with Visits Unlimited to update the access information available about our attraction, products and services. Spurred on by an excellent practical and insightful presentation by Visits Unlimited at VisitEngland’s Purple Pound conference, The Deep set out to review how its Access Statement could better serve our customers. Visits Unlimited helped to focus our vision and provided us with real feedback in a positive way; they clearly share our desire to improve accessibility within the tourism industry. They make the most of their specialist knowledge alongside appreciating the needs of the operator. Visits Unlimited have since worked with us to develop and deliver a bespoke course for Deep crew, with positive feedback resulting from their commitment, understanding and engagement.”

Louise Kirby, Operations & Personnel Manager, The Deep

Marketing Birmingham - accessible tourism
“I will let fellow destination practitioners and hospitality businesses know that the understanding resulting from this training will generate a desire to implement practical solutions to access needs and empower all staff to attend with kindness and courtesy to the inclusion of disabled visitors, resulting in the very apex of quality in customer service. Getting this right will generate a loyal repeat market and strong word of mouth recommendations, impacting positively on their bottom line. I will highly recommend your training services to our network in the city, and to fellow destination managers. Thank you so much for such a well-rounded, enjoyable and enlightening day.”

Becky Frall – Policy and Development Manager, Marketing Birmingham

Latest News

Sign up to our free quarterly newsletter featuring latest news, best practice case studies, top tips and exclusive member offers.

VU Newsletter Sign-up