Disability Awareness Training | Accessibility Consulting

Visits Unlimited offer of bespoke Disability Awareness Training sessions with a difference!

Feeling awkward? Unsure of what to say or do?


Visits Unlimited is a Community Interest Company (CIC), working with families with disabled children and young people, bridging the gap to enable them to have joyful and accessible days out that stay in their memories forever.

From years of talking and listening to disabled people and their families we know that what makes a day out memorable are the little things, such as caring and thoughtful customer service.  Providing the best service you can for disabled people will be beneficial for all of you customers

A young child in a wheelchair points into an aquarium in The Deep

Feeling welcomed goes hand in hand with meeting current legislation . Attractions with a focus on disabled customers see a rapid growth in their customer base, revenues and profit. This opportunity provides them with a competitive advantage.

A woman hugs a young boy on a ride

As one of the leading providers of specialist advice and training on disability equality and inclusion we can help you take advantage of this opportunity.  Our trainers have personal lived experience of disability and are working with disabled people and their families across the country.

Our training is fun, thought provoking and beneficial for everyone. Why not read about our Disability Awareness training programmes!



“Thank you both very much for delivering such an interesting and informative training session, the staff were buzzing when they left.  If we are ever in the position to do any major renovations to include more access to the circle I will definitely contact you first for your input”

Carolyn Miles
Front of House Manger
Victoria Theatre

The Deep, Hull
“The customer service training for all was a real eye opener! You can be like me who has worked within the customer service for over 25 years and think you may know how to deal with any situation. You are wrong! The training opens new doors and new paths on ways of thinking, analysing, processing and the main one understanding. It gives you an unbelievable insight into things that are peoples everyday lives that you would never comprehend. You cannot put a price on the value of information I have taken away, This course is in a difficult way so hard to just call customer service training as it is much, much more this is life training, not only for your life , but for the benefit of others.”

Glen D Groizard
Guide Manager
The Deep

“In 2015, Visits Unlimited were appointed as the lead trainers to deliver 7 one day classroom training sessions for VisitEngland’s Access for All project. Katie delivered the sessions with warmth and energy, enthusing delegates to improve the inclusive welcome at their venues.”

Ross Calladine, VisitEngland

The National Trust
“Visits Unlimited have a uniquely relevant insight into the expectations and wishes of visitors with complex access needs. The training they provided at Treasurer’s House was excellent and was particularly interesting for providing the perspective from people who deal with disability day in day out. One of my own particular learning points from this training was increased confidence in approaching visitors with disabilities. I would certainly go to them again for any further training needs!”

Kylie Norman – Business Support Co-ordinator

Marketing Birmingham - accessible tourism
“I will let fellow destination practitioners and hospitality businesses know that the understanding resulting from this training will generate a desire to implement practical solutions to access needs and empower all staff to attend with kindness and courtesy to the inclusion of disabled visitors, resulting in the very apex of quality in customer service. Getting this right will generate a loyal repeat market and strong word of mouth recommendations, impacting positively on their bottom line. I will highly recommend your training services to our network in the city, and to fellow destination managers. Thank you so much for such a well-rounded, enjoyable and enlightening day.”

Becky Frall – Policy and Development Manager, Marketing Birmingham

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